Frequently Asked Questions

Frequently Asked Questions

What does Tracpoint do?

Tracpoint specializes in asset security advisory, cryptocurrency and account recovery, forensic investigations, cybersecurity, and scam/fraud investigation. We help individuals and organizations recover lost digital assets, investigate cybercrimes, and strengthen their digital defenses.

Who can use Tracpoint’s services?

   Our services are available to individuals, businesses, and institutions affected by digital fraud, hacking incidents, or seeking to improve their asset and cybersecurity posture.

How does Tracpoint ensure confidentiality?

 

Assessment is continuous and includes class tests, assignments, projects, and termly examinations. Each component contributes to the overall term grade.

Do you operate internationally?

   Yes. Tracpoint operates globally and assists clients regardless of geographical location, as most of our processes are digital and forensic in nature.

Can you help me recover lost or stolen cryptocurrency?

   Yes. Our crypto recovery team uses advanced blockchain forensics tools to trace digital assets across wallets, exchanges, and networks. We work with relevant exchanges and law enforcement when necessary to pursue recovery.

Is cryptocurrency recovery guaranteed?

No recovery can be 100% guaranteed due to the decentralized and pseudonymous nature of blockchain. However, Tracpoint has a strong success rate based on strategic tracing, legal collaboration, and deep technical expertise.

How long does a crypto recovery process take?

   It varies based on the complexity of the case and blockchain involved. Some cases take a few weeks; others may require months of investigation and coordination.

What information do you need to start a crypto recovery?

   We typically require transaction details (TXIDs), wallet addresses, screenshots, correspondence with scammers or exchanges, and any related evidence that can help trace the assets.

Can you help recover access to my crypto wallet or exchange account?

 Yes. If your wallet, exchange, or account has been compromised, locked, or inaccessible, we can assist with recovery through forensic verification, authentication checks, and liaison with service providers.

What if I lost my seed phrase or private key?

Recovery in such cases depends on the wallet type and backup systems in place. We can assess your specific situation and attempt recovery using forensic techniques and data reconstruction methods.

Can you help if my exchange account was hacked?

    Yes. We perform digital forensics to identify the breach, trace stolen funds, and assist in reporting to the exchange, regulators, and law enforcement for asset recovery.

I have been scammed online. What should I do first?

    Contact us immediately. The sooner we act, the higher the chances of tracing and freezing funds. Preserve all communication, receipts, and transaction evidence for investigation.

How does Tracpoint investigate scams?

    We analyze blockchain transactions, digital footprints, IP traces, and metadata to identify perpetrators and follow the flow of funds. We also work with law enforcement and compliance units to escalate the case if necessary.

Do you work with law enforcement agencies?

Yes. Tracpoint collaborates with local and international authorities to provide forensic evidence, transaction tracing, and detailed reports that support legal proceedings.

What kind of digital forensic services do you provide?

    We offer blockchain forensics, data recovery, cyber breach analysis, email and device forensics, and expert witness reporting for court or regulatory use.

Can Tracpoint help prevent future cyber attacks?

    Absolutely. Our cybersecurity team provides proactive security audits, penetration testing, risk assessments, and strategic advisory to strengthen your defenses against future threats.

What tools or methods do you use in forensic investigations?

    We use industry-standard tools for blockchain tracing, forensic imaging, metadata analysis, malware detection, and network traffic examination, all handled by certified experts.

What is Asset Security Advisory?

    It’s a consulting service that helps clients protect their digital and physical assets through strategic planning, risk management, and security architecture design.

How can Tracpoint help secure my digital assets?

    We assess vulnerabilities, design multi-layered security frameworks, recommend secure storage solutions, and provide best practices for safe crypto and data management.

How much do Tracpoint’s services cost?

Pricing depends on the case type, complexity, and required resources. We offer a free initial consultation to evaluate your situation and provide a transparent quote before proceeding.